Terms & Conditions

Effective Date: May 18, 2026

At Crocker Marine Services (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the information you share with us through our website, communications, and digital platforms.

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with:

  • Our website and landing pages
  • Contact and lead generation forms
  • Estimate request forms
  • Newsletter signup forms
  • Scheduling systems
  • AI chatbots and AI-powered communication tools
  • Social media messaging platforms
  • SMS and email communications
  • CRM and marketing automation systems

By using our website or submitting information to us, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information including:

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Property address
  • Project details
  • Uploaded files, photos, or documents
  • Appointment requests
  • Communication preferences

Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Click behavior and engagement activity

This information may be collected using:

  • Cookies
  • Analytics tools
  • Pixels
  • CRM integrations
  • Advertising technologies
  • AI engagement systems

How We Use Your Information

We use collected information to:

  • Respond to inquiries and estimate requests
  • Schedule consultations and appointments
  • Deliver customer support
  • Send newsletters and marketing communications
  • Improve website functionality and user experience
  • Operate AI-assisted communication systems
  • Analyze marketing performance and advertising effectiveness
  • Manage customer relationships through CRM systems
  • Improve internal operations, training, and quality assurance
  • Comply with legal obligations

AI Technologies & Automated Communications

Crocker Marine Services uses artificial intelligence (“AI”) and automation technologies across portions of our website, CRM systems, social media platforms, and customer communications.

These technologies may include:

  • AI-powered chatbots
  • AI customer support tools
  • Automated SMS and email workflows
  • AI lead qualification systems
  • Social media messaging automation
  • AI-assisted marketing systems

Interactions with these systems may be:

  • Recorded
  • Monitored
  • Stored
  • Reviewed
  • Analyzed

for operational improvement, customer service, quality assurance, employee training, and marketing optimization purposes.

AI-generated responses are provided for informational convenience only and should not be relied upon as legal, engineering, permitting, or structural advice.

SMS, Email & Marketing Communications

By submitting forms on our website or subscribing to updates, you consent to receive communications from Crocker Marine Services, which may include:

  • Emails
  • Phone calls
  • SMS/text messages
  • Appointment reminders
  • Promotional offers
  • Project updates
  • Marketing campaigns
  • AI-assisted communications

Consent is not a condition of purchase.

Message and data rates may apply.

You may opt out at any time by:

  • Clicking “unsubscribe” in marketing emails
  • Replying STOP to text messages
  • Contacting us directly

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyze visitor behavior
  • Customize user experiences
  • Track advertising performance
  • Support CRM and marketing automation systems
  • Improve AI-assisted engagement tools

Third-party platforms such as Google, Meta, analytics providers, CRM systems, and advertising partners may also use cookies or tracking technologies on our website.

Users may disable cookies through browser settings; however, certain website functionality may be limited.

Sharing Information

We do not sell your personal information.

We may share information with trusted third-party service providers that assist with:

  • Website hosting
  • CRM management
  • Email delivery
  • SMS communications
  • Scheduling platforms
  • Analytics tools
  • Advertising systems
  • Payment processing
  • AI technology platforms
  • Customer support systems

These providers are required to maintain reasonable safeguards for your information.

We may also disclose information when required by law or to protect our legal rights, business operations, or users.

Data Retention

We retain information for as long as reasonably necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Improve operations and marketing performance

Retention periods may vary depending on the type of information collected and applicable legal requirements.

Data Securit

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure. By using our website, you acknowledge that we cannot guarantee absolute security.

Third-Party Links & Embedded Content

Our website may contain links to third-party websites, financing providers, social media platforms, embedded media, or external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

Users access third-party platforms at their own risk.

Children's Privacy

Our website and services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children.

Your Privacy Rights

Depending on your state or jurisdiction, you may have rights to:

  • Request access to personal information
  • Correct inaccurate information
  • Request deletion of information
  • Opt out of marketing communications
  • Request information about data usage

To submit a privacy-related request, please contact us using the information below.

Accessibility Commitment

Crocker Marine Services is committed to maintaining an accessible and user-friendly digital experience for all visitors.

If you experience difficulty accessing content or functionality on our website, please contact us and we will make reasonable efforts to assist you.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting to this page.

Continued use of our website constitutes acceptance of any revised Privacy Policy.